FAQ: Telehealth

Answers to your most common prescription medication and telehealth questions.

  • Sure thing. You can find the direct links below:

    1. UTI Treatment
    2. Yeast Infection Treatment
    3. BV Treatment

  • You can use this link here!

    From there, you can request a one time password through the email address or phone number you completed your order with.

  • You can log into your patient portal homepage at portal.hellowinx.com to see your order status. You’ll see three different statuses:

    1. Prescription sent to provider for review
    2. Provider review
    3. Sent to pharmacy

    If for some reason you do not qualify for online treatment and you need to see a provider in person, your order status will say “Cancelled.”

  • If this happens, you can send a message to Clinical Support in your patient portal using this link HERE.

    From there, we will be able to identify the issue and call in your prescription again, or help you try a different pharmacy.

  • If your answers suggest that your symptoms need care beyond what we can safely handle online your order will be cancelled and you’ll be notified in your order status and via email. Your health comes first, and we want you to get the right care ASAP! The payment hold on your credit card will be lifted and you will not be charged for your prescription treatment. You should see the payment hold lift within 5-10 business days (usually sooner)!We strongly recommend seeing a healthcare provider or clinic in person to get checked out. If you need help finding in-person care, Zocdoc is a great place to book with a local provider.

  • Once you've filled out your questionnaire, your provider will reach out to you directly — keep an eye on your clinical chat! Providers will respond within 4 hours, 7 days a week, between 8AM-4PM PST.

  • Great news, no password to remember! You'll just get a one-time passcode sent to your email or phone (whichever you picked). Pop over to this link to grab your code.

  • If something feels off, message your provider through the clinical support chat in your patient portal here. They can answer your questions or resend your prescription to a different pharmacy, whatever you need.

  • Right now, our telehealth services are for patients 18 and up. If you're under 18, don't worry — we've still got your back! You can find a provider near you here.

  • At the moment, our telehealth services are for patients assigned female at birth. If that's not you, we still want to make sure you get the care you need — you can search for a provider in your area here.

  • If you're eligible, it will be $29.95 for a message or phone-based consult. Your provider will determine which appointment type is right for you. Bonus: telehealth is FSA/HSA eligible!

  • Good news, telehealth is available in all 50 US states! We currently cannot offer telehealth in Puerto Rico and USVI through Winx, but if you live in either place we proudly partner with Verti Health — you can get started with them here.

  • 100%. Anything you share during a consultation is HIPAA-protected and stored by Telegra MD P.C. (not Winx Health). You can peek at their privacy practices here.

  • Easy! After you grab a Winx Test & Treat product, scan the QR code on your test box or instructions, or just tap here to get going.

  • You can reach out to [email protected] with any questions and concerns about billing, and our team will be happy to help you out!

  • If your answers suggest that your symptoms need care beyond what we can safely handle online your order will be cancelled and you’ll be notified in your order status and via email. 

    You will not be charged if you are not eligible for treatment and your order is cancelled. The payment hold on your credit card will be lifted within 5-10 business days (usually sooner)!

  • Once you submit your intake questionnaire, a provider reviews everything on their end. They're available 7 days a week, 8am–4pm PST, and you can usually expect a response within 4 hours. If you're eligible for treatment, they'll reach out via the clinical chat (and you'll get an email + dashboard notification too), then send your prescription straight to your pharmacy for same-day pickup. 

  • Once you've got your Winx Test & Treat in hand, scan the QR code on the box or instructions to start your test and find your results here. If your test comes back positive, a licensed clinician will review your info (usually within 4 hours!). If you're eligible for treatment, they'll send a prescription straight to your pharmacy of choice for same-day pickup. Super simple.

  • Yes, totally real! Consultations are handled by independent U.S.-licensed physicians through Telegra MD P.C.

  • Once you finish the questionnaire, you'll have unlimited access to chat with your provider right on the Patient Dashboard via the clinical support chat in the Messages section.

  • Head to your Patient Dashboard — you'll navigate to the messages section to find Clinical Support — that's your one-stop spot for clinical support. Providers reply to messages within 4 hours, 7 days a week, 8am–4pm PST.

  • Your info is used only to take care of you — meaning your provider's diagnosis, getting your prescription filled through our pharmacy partners, and secure billing. That's it. 

  • Just message your provider in the customer support chat and they'll get you sorted. They might also reach out to you first to reschedule, so keep an eye out for a call from a 509 area code!